SPF has been working with clients selling products to customers in the general public since 1986 and we have seen the industry evolve into a complex multi-channel selling model with demanding customers and a growing competitive landscape. The ability to obtain and retain customers requires marketers to partner with a fulfillment center that can provide a cost-effective, fast and error-free fulfillment solution and seamlessly aggregate orders from multiple channels. We deliver information about your inventory and orders through real-time web based data exchanges, ship all orders accurately and quickly, and help you gain a competitive advantage through customer service.
We have structured our fulfillment systems and processes to be as hand-off as possible for our clients so they have easy access to information about our service and can focus on running and growing their business. Our customers can be confident that inventory is being managed accurately, orders are picked, packed and shipped quickly, provide the desired branding image and contain the appropriate marketing materials, and that information is flowing back to customers to keep them informed.
We accomplish these goals with the following tools and internal processes:
Fulfilling product to the retail market is a complicated endeavor fraught with IT complexities and retailer-specific operational nuances, all of which must be flawlessly executed to remain successful and profitable. SPF has the IT and operational experience to accomplish the task and support our clients multi-channel business requirements. Whether shipping to national big-box retailers, HSN or QVC, wholesale marketplaces, mid-level brick & mortar retail chains or mom & pop stores throughout the country, we can assist in complying with all the varied compliance requirements. We support our client’s retail fulfillment programs by providing:
The services first provided by SPF in 1986 consisted of shipping mass quantities of similar or identical packages assembled/packaged by SPF to lists of addresses provided by clients. To this day we continue to provide this service for many different types of customers and products and ship hundreds of thousands of packages per year via the USPS, USPS postal consolidators, UPS and Fedex.
Most projects consist of receiving bulk quantities of merchandise from our clients and warehousing the inventory on a temporary basis, once all items are received complete we setup production lines and assemble kits into mailers, receive lists from our clients and process shipments and provide consolidated tracking files following distributions. We consistently work on various kinds of promotions & clients including:
Returned orders are a reality and necessary evil for all product marketers, particularly those selling direct-to-consumer. Replicating the in-store retail experience from a home computer is only supported by allowing customers to return products without too much of a hassle. Often the approach toward the relative ease with which our clients allow their customers to make returns has a direct correlation to the type of product, value of the product and whether it can be resold if it is returned. We work with customers to identify that optimal mix of how easy to make returns and assist in implementing those policies through customized packing slip or insert card policy language, prepaid returns labels, RMA’s, and returns reporting for policy enforcement.
We manage product returns for most of our clients. Returns for some are very minimal while others can get receive as much as 25% of the outbound product and need to factor in that returns rate into their supply chain calculations when purchasing inventory. We ask our clients for a statement of their returns policy, criteria for inspection of product for decision on whether items should be disposed, quarantined or restocked, and reporting requirements to facilitate crediting and subsequent customer service actions. We also offer varying levels of product inspection and refurbishing/repair to maximize the number of items that can be restocked and resold, including re-packing, re-tagging, shrink-wrapping and garment steaming & cleaning.